Here are some suggestions and advice on what action to take if your miniscale has ceased to function properly. The manufacturer’s warranty is covered for 10 years however there are certain exclusions. Before returning the scale and spending money on postage please go through the following points:
Check whether the scale needs new batteries and if so replace them. Be careful to properly insert the batteries in the correct manner.
Calibration and Surrounding Environment
The scales are calibrated by the factory before shipment but after travelling around the world they may need recalibration as per the manufacturers’ guidelines. Gravity is not the same all over the world. Also scales are sensitive to drafts and vibration. The above factors mean that the more sensitive the scale, the more it may need recalibration.
Abuse or Lack of Care
If the scale has lacked TLC, has